FREQUENTLY ASKED QUESTIONS
What TLDs Does Prewarmup work with?
GMail, Yahoo and Outlook/Live/Hotmail.
How many emails can I send per day?
To maintain IP and Domain reputation, you can send up to 10,000 emails per day. If you need to send more than 10,000 per day, you can purchase additional servers.
How does Prewarmup work?
We send transactional emails through your email server. Messages are positively engaged, thus increasing your IP and Domain reputation. We provide you with an SMTP server that has already been through a warmup with Gmail, Yahoo or Outlook/Live/Hotmail. Your emails will go to the inbox quickly.
What do I need to get started?
Nothing at all, we provide you with everything you need to get started emailing. If you want to build domain reputation with your existing service, provide us with your domain and we will give you the additional DNS records that you need to setup.
Do I have to do anything?
You don’t have to do anything at all. We do it all for you! We provide you with a warmed email server. If you are sending through your own server, provide us with your domain and we will give you the additional DNS records that you need to setup. After that, we continue sending emails through your server.
Does it always work?
Our service works as long as you aren’t permanently blacklisted. If you’ve mailed to the point where you are getting 5xx errors back, you either need to reach out to the TLD that you are blacklisted with or change IPs/Domains. Also, if you are mailing SPAM while we are mailing, you can essentially render our services null. Our service works as long as you aren't sending SPAM.
I need a lot of IPs, will Prewarmup warm them all?
Absolutely. We warm your server for as long as you remain a Prewarmup customer. We provide you with a server and a domain with 1 IP address that is going to the inbox with GMail, Yahoo or Outlook/Live/Hotmail (depending on the server that you purchased).
How long does it take for my emails to start going to the inbox?
If you've purchased a server through us, your emails will go to the inbox from day #1. For reputation rehabilitation, when you provide us with a domain, it takes between 1-4 weeks to get your emails back to the inbox, depending on your current domain and ip reputation. If you've managed to get on an internal TLD blacklist, it could be 30-60 days before you are removed from those lists. We cannot control anything beyond mailing quality mail to increase your domain reputation.
If I have a support issue, who do I contact?
Place a ticket here: Prewarmup Support Or Contact [email protected] and we will answer your questions promptly.
What do I do if my emails start going to SPAM?
Stop sending for a few days and your emails will go back to the inbox. We strongly urge you to test that your emails are going to the inbox before sending a campaign to many subscribers.
What do I get with my server?
Your server comes with the login credentials as well as the email address that was used during the warmup process. You can send your emails directly from the pre-warmed SMTP server as well as the pre-warmed domain.
What content do you allow?
We allow all legal content.
